Customer Service is open Monday through Friday 8:30am - 4:30pm. You can call or text us at 502-281-4357 and talk to a live representative.
If you text, call, or submit a ticket please provide us with your name, order ID, party ID, and as much information as possible so that we can efficiently help you resolve any issues you may be experiencing.
You can also create a support ticket by going to our website and clicking on the green help button that pops up in the bottom right hand of our website. First you will need to search to see if your question is already answered in our FAQ. If you can not find your answer you will be prompted to send us a message.
If you want to go straight to submitting a ticket you can visit our Knowledge Base FAQ which can be found at https://countryscentscandles.zendesk.com/hc/en-us. At the top right hand corner of the page you have the option to "Submit a request" or "Sign in". If you register your email and then sign into our Knowledge Base FAQ you will be able to keep track of previously submitted tickets along with the ticket status.