If your payment is being declined, more than likely there is a problem with the billing details not matching what the bank has on file with the card being used. Please make sure everything is accurate with the billing details as well as the card number, expiration date, and the CSV number on the back.
Articles in this section
- How do I prevent my candles from tunneling?
- Why does my card keep declining?
- What is the corporate office phone number?
- How do I add my order to a party?
- What do I do if I received the wrong product?
- What do I do if I'm missing product from my order?
- How do I get in contact with customer service?
- When are you going to restock?
- Can I text customer service and create a support ticket?
- What if I need help logging into my account?