If your payment is being declined, more than likely there is a problem with the billing details not matching what the bank has on file with the card being used. Please make sure everything is accurate with the billing details as well as the card number, expiration date, and the CSV number on the back.
Articles in this section
- Why does my bundle cost more in my Shopping Cart than it is listed on the website?
- What are the benefits of soy wax?
- Do we ship to other countries besides the US?
- How do I clean the wax out of my warmer?
- Why does my card keep declining?
- What is the corporate office phone number?
- How do I add my order to a party?
- How do I get in contact with customer service?
- When are you going to restock?
- Can I text customer service and create a support ticket?