If your tracking info shows that your order has been delivered then we can not file the lost or stolen package claim. USPS will not approve any lost or stolen package claim that we file on your behalf.
You will need to file a claim online with USPS by going to https://reg.usps.com/login. You will need to register an account in order to file a claim and once you have completed the claim please send us the claim number and we will be sure to get your order shipped out.
Some of the information (most can be found in your BACK OFFICE) needed to file the claim will include the tracking number, Shipping Date, Reason For Claim - Lost, Insurance Fees Paid (Will always be $0 since it is included w/ Priority Mail), our company address (4030 S Preston Highway Shepherdsville, KY 40165), Item Name - Entire Order, Item Type - Other, Purchase Date, "Amount Requested" will be total amount of order, Proof of Value can be found in your "Purchases" tab, and we usually use the Order ID as the "Claim Nickname".